Frequently Asked Questions

Please reach us at info@jacspack.ca if you cannot find an answer to your question.

  • We do not offer daycare services, nor do we have a daycare facility. Our services focus on driving to and from your home. However, there are many fantastic daycare facilities in Newmarket and Aurora, we are happy to recommend a daycare facility if you are having difficulty choosing!

  • All walks, visits and house-sitting bookings are completed by Jaclyn or Matt. You will also know in advance who will be coming by for your scheduled booking. The bond we created with your pet is important to their well-being while they are away from you.

  • While in our care during a walk, your dog(s) will never be off leash. We prioritize their safety. The type of leash we use depends on your dog’s temperament. Often we will use the same kind of leash you use to maintain consistency. When we take your dog to an open field to play fetch during adventure walks, they are attached to a 100ft leash and anchored to a tree or fence post.

  • While we primarily work with dogs, we have many cats that are a part of the pack and we have experience caring for pet birds, rodents and reptiles.

  • Our services and frequency of visits can be adjusted to your pet’s specific needs.

  • We do accept same-day requests from existing clients but we cannot guarantee same-day service, it depends on our availability.

  • Yes, we can walk your dogs together, the cost is an additional $10 per dog per walk. We do not walk your dog with dogs from other households (unless they know each other and have a good relationship).

  • No, we will not take your dog to a dog park due to the risk and safety concerns involved when encountering and playing with unfamiliar dogs.

  • We are extremely vigilant about your dog’s well-being in extreme weather. We monitor their disposition, panting, shivering, drooling, walking pace and gate and tail signals.

    During high heat in humidity the following precautions and service changes may occur:

    • We stay close to your home in shady areas and near our vehicles for quick escape to air conditioning.

    • We carry cool water with us and offer hydration breaks every 15-20 minutes.

    • We may schedule walk visits earlier in the day when it is cooler.

    • We may shorten walks.

    • We may stay in your home with your dog for indoor play and let them out into the backyard for a bathroom break if necessary.

    During extreme cold and snow storms the following precautions and service changes may occur:

    • We stay close to your home, in safe snow and near our vehicles for a quick escape to the warmth.

    • We will always dry off your dog when we return from a walk to help them warm up and clean up.

    • We may schedule walks later in the day when it is warmer.

    • We may shorten walks if they have lower tolerance for the cold.

    • We may stay in your home with your dog for indoor play and let them out into the backyard for a bathroom break if necessary.

    Since all dogs are different, we tailor our care to their disposition and needs. We will also work with you to create the best plan for your dog’s care in extreme weather.

  • Yes we require a 20% deposit for any service request of over $300.

  • Any services occurring on a statutory holiday will be subject to an additional charge of 25% of the standard service rate.